Yes. We primarily sell our urns to private customers. You can easily order through our online shop, and we will deliver your urn directly to you or to your funeral director. We also collaborate with funeral homes, so you can also order our urns through your funeral director. Simply ask your funeral director about our urns, and we will handle the communication with them for you.

Yes. Everyone has the right to choose which urn is used for their own funeral or the funeral of a loved one, and where that urn comes from. The burial laws of the German federal states stipulate how crematoria and funeral directors must handle a person's mortal remains, including ashes. The choice of urn is not affected by these laws.

Our urns can be used for various types of burial in conjunction with cremation.
Our urns are suitable for burial in an urn grave in a cemetery, for interment in a columbarium, and for burial in woodland cemeteries. Certification may be required for the latter. Our River Stones urn, made of laurel wood, is already certified for use in woodland cemeteries.

Yes. Our River Stones urn made of laurel wood is certified for the more than 80 FriedWald locations in Germany and can also be buried in other forest cemeteries.

We are happy to accommodate your individual wishes. Currently, we do not have an automated way to engrave our urns. Therefore, please contact us and we will be happy to discuss the options with you.

Yes. There's nothing wrong with having an empty urn delivered to your home before the ashes are placed inside. This way, you can develop a connection with the urn before it becomes the final resting place of your loved one. Once the ashes of a deceased person have been placed in the urn, it is no longer permitted to keep it at home in Germany. This is allowed in Austria and Switzerland. Only your funeral director is authorized to store the ashes in Germany.
Crafted Urns also offers very small models of our River Stones urns, which can be ordered in addition to the urn containing the ashes and kept at home, perhaps with a lock of hair or another personal memento. This allows you to maintain a connection to your loved one's urn in your own home.

The size depends on the deceased's body weight prior to cremation. As a guideline, approximately 30 cubic centimeters of volume (0.03 liters) are required per kilogram of body weight. For a person weighing 70 kg, this corresponds to approximately 2.1 liters of volume. We would be happy to assist you in choosing the right size. Please contact us at bestellung@natururnen-manufaktur.de

We ship our urns in a standard cardboard box with a shipping label that also displays our company logo. Upon request, we can ship the box without our logo. Please let us know your specific requirements.

If necessary, we will contact you after you place your order to discuss any special requests. We package our urns carefully, securely, and with great care. We will then deliver your urn either to your home or directly to your funeral director by mail. You can simply specify your preferred delivery address when placing your order.

We ship our urns free of charge within Germany. We also ship to the following countries as standard: all member states of the European Union (EU), as well as Switzerland, Norway, and the United Kingdom.

For shipping to these countries, a flat shipping fee of 16.99 euros per order applies.

We ship our urns free of charge within Germany. We also ship to the following countries as standard: all member states of the European Union (EU), as well as Switzerland, Norway, and the United Kingdom.

For shipping to these countries, a flat shipping fee of 16.99 euros per order applies.

We will prepare your order within 2-3 days and ship the urn free of charge throughout Germany with DHL.

Shipping with DHL usually takes 2 business days. You will receive a tracking number with your order, which you can use to track your order at any time.

If you need express delivery, please write to us at bestellung@natururnen-manufaktur.de and we will get back to you immediately.

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at retoure@natururnen-manufaktur.de . Please note that returns must be sent to the following address: Natururnen Manufaktur, Birkhahnweg 47, Munich, Bavaria, 81827, Germany.

If your return is accepted, we will provide you with a return label and instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at retoure@natururnen-manufaktur.de .

You can pay for your order in our shop using the following payment methods:

• credit card
• Apple Pay
• Google Pay
• Klarna
• Paypal
• Transfer

You can select your preferred payment method when placing your order.

Yes, our shop uses SSL encryption and meets the highest security standards for payment processing. With PayPal, you have the option of choosing payment with buyer protection, so you're completely on the safe side.

We source our urns from selected producers with whom we have a trusting relationship and whose integrity we are convinced of.

Our River Stones urns are manufactured by Crafted Urns in a family-run business in Managua, Nicaragua.

Our Farvel urns are produced in a small factory in Zurich, Switzerland.

We place great emphasis on sustainability and specifically select the urns and their producers for our shop accordingly.

Crafted Urns uses only natural and biodegradable materials for its River Stones urns, which decompose in the ground without leaving harmful residues. The wood used in their production is sourced from sustainable plantations, and Crafted Urns is committed to sustainable and socially responsible forestry in Central America through its partnership with the Generation Forest Initiative.

Farvel produces its urns using a 3D printing process with wood fibers. Social projects in the region are involved in and supported during the manufacturing process.

If you have any further questions, please write us your question in the form below and we will endeavor to answer your question as best and as quickly as possible.